Shipping & Returns

Clear expectations before your piece is made.

NX Interiors is an online-only, made-to-order furniture store. Because each piece is produced after your order is confirmed, our shipping and return process is different from ready-to-ship retail.

We aim to be upfront about production timing, delivery steps, quality checks and what happens if something is not right.

Lead times are estimates only. Production, freight, customs, port conditions and delivery scheduling can affect final timing.

Delivery costs

Delivery is selected and paid at checkout.

Delivery is selected and paid at checkout using the regional rates below. All prices are in New Zealand dollars (NZD) and include GST. Difficult access, specialist unloading, room placement, assembly or packaging removal may require a separate quote, confirmed before dispatch.

Auckland $250

North Island $550

Upper South Island $800

Lower South Island $1150

Door-to-door delivery

Delivery is arranged to your confirmed address. Standard delivery does not include unloading from the truck, room placement, assembly or packaging removal unless another service has been agreed in writing before dispatch.

Access requirements

Please tell us about stairs, lifts, narrow access, apartments, long driveways or delivery restrictions before dispatch.

Room placement

Room placement is not included as standard. If required, please contact us before ordering, as availability and fees depend on location, access and carrier capability.

Arrival checks

Please inspect the packaging and item when it arrives. Please report visible freight damage within 48 hours, with clear photos, so we can act quickly with the carrier. This reporting request does not limit your rights under the Consumer Guarantees Act.

Returns & exchanges

Clear return guidance for made-to-order furniture.

Every NX Interiors piece is made to order. We do not accept returns, refunds, exchanges or cancellations for change of mind once an order is confirmed or production, sourcing or custom work has begun, unless required under New Zealand consumer law.

Please contact NX Interiors before sending anything back. Returns sent without written approval may not be accepted, and return freight is the customer’s responsibility unless confirmed otherwise.

Made to order

Once your order is confirmed, your piece is prepared specifically for you. Returns, exchanges, refunds or cancellations for change of mind are not available once the order is confirmed or production, sourcing or custom work has begun, unless required by law.

Changes before production

If you need to change an order detail, contact us as soon as possible. Changes can only be reviewed before production starts and may involve additional cost.

Damaged, faulty or incorrect items

If your item arrives damaged, faulty or incorrect, please contact us as soon as possible with photos of the item, packaging and your order details. For visible freight damage, we ask that you report it within 48 hours so we can act quickly with the carrier. This reporting request does not limit your rights under the Consumer Guarantees Act. We will review the issue and arrange an appropriate remedy where required.

Approved remedies

Depending on the issue, condition of the item and applicable law, an approved remedy may include repair, replacement, exchange, refund or another practical solution.

Original packaging

If a return is approved, the item should be unused, unassembled where applicable, and returned with original packaging, protection, labels and included parts where reasonably possible.

Return freight

Return shipping and related freight costs are the customer’s responsibility unless we confirm otherwise in writing, or unless we are required to cover those costs under New Zealand consumer law. Please contact us before sending anything back.